Feel free to send us an email to scruftsshop@gmail.com or call on 07907 818004. If your question is in relation to an order, please remember to include the order number :


67 thoughts on “Contact Us

  1. Fiona says:

    Received the Bramble tweed collar for our chocolate labrador, Florence, today. It is absolutely wonderful and so well made, love the velvet lining. What a great business to deal with too, lovely lady. Thanks will definately purchase again and recommend.

      • Fran Mills says:

        Hi Joy. I have tried posting a comment on your Facebook page but incase you don’t see it, I wanted to say how delighted I am with my order for the Scottish Terrier collar and Squirrel and Acorn collar and lead set. These are for my Scottie Finlay who will definitely be the smartest dog in our local park. I wish you continuing success with your business during these unprecedented times.
        Thank you again x

      • Jennifer McKenzie says:

        Hi sorry to be a nuisance just wondering when your other Christmas collars will be online? Not sure whether to go for foxes for both of mine or get red fox for my mini ginger goldendoodle and either get green fox or something else for my supposedly white standard goldendoodle ?

  2. Cassie says:

    What a brilliant service, I lost Dylan’s lead but my lovely new Harris Tweed collar and orange velvet lead came winging its way to me within a couple of days. It is a beautiful collar and lead and Dylan is feeling very pleased with himself in his new gear. I am very happy to buy a gorgeous UK craftswoman made product. I highly recommend it 🙂

  3. Jo says:

    Love love love !!! Just received my matching tweed dickie bow collars and leads for my border terriers (chip&abuttie) they look very dapper. They are quite the celebrities where we live and I’m sure their new attire will go down a storm. They will be showing it off later tonight in our local pub. Fantastic quality and attention to detail . Will defiantly recommend this super hand made product ? . Not sure how or if a can do it but will try and upload some pictures later. thanks again

  4. Liz says:

    Can a dog have too many Scrufts collars? I don’t think so. Darcy has long outgrown her original puppy collar, and after two years – and a considerable quantity of fox poo – her Oslo collar has now been consigned to the bin, replaced by the even more gorgeous Ladybug.
    Of course she still has her Christmas collar, and for formal autumn occasions the d’Arcy (yes, chosen solely for its name, but it looks great too ). And now there is the Poppy Treffrey collar and a black velvet lead for truly special occasions. Perfect for the stylish wire fox (poo) terrier.
    One suggestion – please send at least three or four cards with your orders. There are always people who want to know “where did you get that beautiful collar?”.

    • Joy Flowers says:

      What a fabulous review! I aim to please and it seems as tho I’ve done just that in bucket loads. But where would I be without my rather wonderful customers who have such excellent taste! Thank you so, so much x

  5. The Raw Soap Company says:

    Joy’s collars are so beautiful and very well made indeed.
    We have an excellent selection for our Anglo-Nubian goat herd, who love them very much!
    Thank you Joy, our goats wouldn’t be seen in anything else 🙂
    Amy, The Raw Soap Company

  6. Sarah Harrison says:

    OMG these collars are gorgeous and so are the people that run this gorgeous site and product. Our dog looks more cute and Christmas pressies will be bought not just for him but his friends. The collars are beautifully made and we have had so many comments.

  7. Judith says:

    I have just received my second set of your collars and leads for my 2 lucky dogs, even though the last collars and leads I bought from you are still – amazingly – going strong! Yours are the best, and prettiest I have ever bought and I can’t believe how well they have lasted as – believe me- they have a hard life with the walks we go on! Thank you so much – you told me they were strong as well as beautiful and you were absolutely right.

  8. Sue Baulk says:

    Joy just a quick thank you for the amazing collars for my two Border Terrorists Reggie and Dennis. They are absolutely beautifully made. Can’t wait to put it on the new baby, Reggie showing his off already. Not the first time I have bought collars from you and certainly won’t be the last. Would recommend you to anyone. Thank you ?

  9. Hayley williams says:

    Received the Astaire bow wow tie collar and it’s great! It’s really good quality and my lab Seth looks super cute in it! I’m very pleased with my order! Thanks so much!

  10. Allie Eaton says:

    What a lovely “business” Scrufts is to deal with. Every stage was a joy. Even the packaging and envelope the collar was sent to me in , was fun and jolly!
    Thank you very much for Poppy’s collar, it is so pretty and so beautifully made. Also, it looks comfortable for her too!! I will certainly be back for a butch collar for my much loved staffie cross Bert! And probably for Christmas collars too. Thank you so so much

  11. Sarah Allen says:

    Thank you so much for Meg’s beautiful vintage floral collar. It looks fab and great quality, we will definitely be ordering again ?

  12. Nicola Charman says:

    Really happy with the beautiful velvet collar and lead. Joy was amazing and helped with a very quick order in time for our holiday. Thank you. We will be back with another order soon.

  13. Bernadette Almond says:

    Thanks Joy for the lovely collar and lead set (Tufty the squirrel) looks dapper on my beautiful Lakeland Terrier -Rocky! Always a pleasure ordering from you excellent service!!Thanks Bernie

  14. Nicola Rourke says:

    Have had my lab Willow’s collar & lead around 6 weeks now and we ?? It!!! The compliments my dog has wearing them is AMAZING. I love the Scrufts charms that just finish the collar off. I’m an addict now. Thank you for the speedy delivery Scrufts and your doing an AMAZING job X

  15. Donna says:

    I love Gracie’s new collar and lead! They are beautiful, and your customer service is fantastic. Thanks very much for the speedy delivery and the excellent service.

  16. Karen Robinson says:

    What can I say? A beautiful package arrived and after carefully opening it two beautiful collars where inside. The designs, the quality, the service is truly some of the best ever. My two dogs love the soft velvet lining and the designs match their characters. So pleased I found the site and will most definitely be coming here again. Just brilliant.

  17. Sam Candler says:

    Just this evening received my package from scrufts, I ordered a puppy collar and lead set and a Christmas collar! Both are amazingly made and such beautiful patterns! Will only be ordering my little arty’s leads and collars from you from now on! Fantastic customer service! Thank you so much x

  18. Abbie Turner says:

    Amazing Quality – Highly Recommend!
    I have been so impressed with the quality of these collars. I bought my dog two when we first got him four years ago, one of which he’s worn almost every day since. It’s been through the wash numerous times and always comes out looking brand new. The quality of the stitching is amazing and has shown no signs of wearing.

  19. Sir Jack Spratticus says:

    Scruft’s dog collars and leads, where do I start? I was introduced very early on when I rehomed Jack back in 2012. Jack has enough of Joy’s exquisite collars and leads to last for about one for every day lasting two weeks. It is not unusual for these to be commented on wherever we go, whether it is the pattern or the luxury of the velvet leads. And have forgotten the number of times we’ve written the website down for people who have admired Jack’s collar/lead. We have had these for the 6 years and they are going strong, despite getting caked in mud, sand and sea water. I love the clip Joy chooses to use, they are user friendly on days when your hands are so cold you can’t feel them to reattach the lead to collar!! We’ve been proud to ask Joy to provide collar and lead sets for all the events Jack has had the privilege to attend. And have been admired by celebrities Jack has met, for example, Geri Horner, Professor Noel Fitzpatrick and Martin Clunes. Thank you Scrufts for being a part of our journey, we consider ourselves blessed to call you our friend and Jack’s outfitter!!

  20. Margaret Reid says:

    Saffy’s new red reindeer Christmas collar arrived right on time for the tree going up! It is beautifully made and both Saffy and I love it! She has had many compliments already. Think we’ll be ordering a non Christmas collar in the New Year when we manage to choose from all the gorgeous collars available!

  21. cswallace41 says:

    Received my 2 Scottie Collars today . My 2 boys look very good in them. Very good service will buy again in the future. The size medium was good for them?. Happy Christmas from Zack&Fergus? and one happy owner. Xxx

  22. cswallace41 says:

    Received my 2 Scottie Collars today . My 2 boys look very good in them. Very good service will buy again in the future. The size medium was good for them?. Happy Christmas from Zack&Fergus? and one happy owner. Xxx

  23. Neil Kefford says:

    Beautiful collars!!! Thank you so much! These are the second set of Scrufts collars we’ve had for our dogs and love them! Amazing quality, great design. Thank you so much for arranging delivery so quickly.

  24. Lindsey Dodd says:

    I just wanted to say a huge thank you for your lovely phone call about my pre Christmas collar delivery and to let you know that it arrived on Christmas Eve! Thank you so much! You are quite possibly the most loveliest person I’ve bought items from the internet from! We love the collar! Dotty looks great and is very comfortable in it! Thank you so much, it is so much appreciated! I’ll share your cards with the team! 🙂 (thank you for sending them too)
    Wishing you a very Happy New year! xx

  25. Stephen Ashley says:

    Hi joy it’s Len here from Cheshire with the three daxies ! Just wondering if you have sent the beautiful collar tags out yet. I know you were waiting for them to arrive from your supplier. We are still on holiday until this coming Saturday so if you do manage to get them sent then just bare that in mind. Thankyou very very much for the 3 beautiful collars that you made me up. They have had lots of compliments. They were very well packaged and arrived the following day in a beautiful little package xxxx

    • Joy Flowers says:

      Hellooo! My tag guy has only messaged me today to say they are all ready, so I will post them to your home if that’s OK ? Hoping you had a fab time on those lovely beaches 🙂

  26. Kym Palmer says:

    I brought a collar from here and it’s absolutely beautiful and I have to seal of approval from my pooch, Zyla. I have now found my future shop where I will buy my girl her collars, after all, a girly dog can never have too many collars ??

    PS collar was lovingly wrapped ?

  27. Anna Addison-Milne says:

    Hello, you have just hand delivered Rumi’s collar and lead. Thank you so much WOW it is beautiful, colours are fab and fits perfectly. One very proud owner plus puppy ,well 16 months! , will now walk Hollingbury and surround with our heads held high !!

  28. Tracy Waters says:

    Thank you so much for the beautiful collar and lead. Fantastic colour and quality, my boy is the poshest pooch in the village ?

  29. Lyn Cook says:

    Dear Joy, thank you for our order acknowledgement. We are very pleased to be ordering from you, as your collars and leads have been highly recommended to us by a fellow villager, whoes dogs have worn your handmade products for many years.
    We adopted our dog in Novemeber 2019, when he was 16 months old, and is an absolute darling! On arrival, he was assessed by a Trainer whom we have known for many years, and she told us that his temporament is right for PAT dog training, which we know he will enjoy. We look forward to starting this as soon as Government restrictions allow. This is one of the reasons why I wanted him to have a ‘special’ collar, for collar and lead training, on which he will be assessed.
    We understand delivery of the collar may be delayed and will be patient.

  30. Daniel McGinley says:

    The collar I ordered was exactly was I was looking for. Fits my dachshund perfectly.
    Absolute pleasure and I even made another order this evening. Thank you

  31. David says:

    Hi there,

    My friend Annie Finlay has recommended you; I’m getting married in November, and was wondering if you would be able to make two collars for my Dalmatians, with a specific tartan?

    Thanks, David.

  32. Mick/Kerry Brown says:

    Absolutely lovely new outfit for Luna Bear could not believe our Wolfhound could be anymore Beautiful than she is however she shines with her fab collar and lead .
    Great customer service with a real warm friendly approach ,just great products
    Thanks Mick /Kerry

  33. elena says:

    Hello there, could you please add me in your email subscription list? You can send me some deals or coupons by this email every time when you get one, I’m pleasure with any surprise you prepare for me, thank you!

  34. Mrs SJ Forrest says:

    fantastic stuff, again again….. and yes again If you want something great and beautiful ,scrufts is the real deal!!!!;

  35. Louise Bryant says:

    Just received my first order !! Wow I’m so so happy , beautifully made with love ?? so nice to have something special for our pooches !! This beautiful lady even added a little treat for us , highly recommended x

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